We comply with the Petroleum and Alternative Fuel Business Act, the Clean Air Conservation Act, the Internal Production Standard, the Inspection Standard, the Related Foreign Standard and any other regulations set under Act. We also strive for standardized quality management. We computerized all quality management work from production to final customer for prompt and systematic quality management. We continue to monitor quality through inspection on raw materials, process, product and distribution.
Introduction of Internal
We introduced the Internal Identification System for the first time in the industry to minimize any quality issues. Hyundai Oilbank built the Quality Management Team to operate the overall quality management system. We also made our best effort to enhance customer satisfaction, for example, by complying with regulations related to quality, preventing quality complaints and supporting technology.
Feedback on Quality Complaint within 72 hours
The Customer Service Center handles quality complaints from customers. The Customer Service Center and relevant departments come together to handle such issues after communicating with customers. Our regulations require us to remove any factors that delay processing complaints, and to notify customers with remedial actions within 72 hours from the sample collection, even in the case of unclear reasons of customer complaints. We do our best to promptly deliver the analysis result by categorizing test subjects according to customer complaints.
Central Technology Institute located in Pangyo Techno Valley is the driving force in diversification of business structure and new business promotion. They integrated technology development functions and researchers that used to scattere throughout nationwide workplaces. They also take care of potential technology professionals and technology development in various fields including catalyst, lube base oil, future fuels, petrochemistry and more.